Envío y Devoluciones

Shipping Policy

Shipping Time: Orders have an estimated delivery time of 2 to 3 weeks depending on the destination.
Coverage: We ship worldwide.
Currency: Payments are processed in US dollars (USD). If you pay in another currency, the conversion will be shown automatically at checkout.
Order Processing: Once the order is received, we prepare and package it sustainably within approximately 2 days before shipping.
Shipping with Care: Each package is prepared with care and dedication, ensuring you receive a special product made with love.

Return Policy

Artisanal Authenticity: Our products, such as rugs and runners, are handmade using traditional techniques, which means they may have slight imperfections in the weave, dye stains, or candle wax marks—characteristics that reflect their unique identity.
Accepted Defects for Returns: We only accept returns in cases of evident damage detected within the first 24 hours after receiving the product.
Notification Process: If a defect is found, please email us at fiandinadeco@gmail.com with a photo of the affected product.
Return Conditions: The product must be in its original packaging and in the same condition as received.
Return Shipping Costs: We cover the cost of return shipping.
Compensation Options: The buyer can choose to receive a replacement product or request a refund.
Processing Time: Refunds will be processed within a maximum of 15 business days from the time we receive the product in our warehouse.