Store Policies
Customer Care
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At Fiandina, we take pride in providing exceptional customer service to ensure that your shopping experience is as enjoyable as our textile products. If you have any questions, inquiries, or need assistance, we are here to help. Below, you'll find detailed information on how we are committed to supporting you every step of the way.
Frequently Asked Questions:
Do you have questions? You might find answers in our Frequently Asked Questions (FAQs) section. We have gathered the most common inquiries and their answers to offer you quick solutions. Take a look!
Direct Contact:
If you need a more personalized response, don’t hesitate to contact our customer service team. You can email us at fiandinadeco@gmail.com or fill out the contact form on our website. We’re here to assist you and answer all your questions!
Return & Exchange Policy:
We want you to be completely satisfied with your purchases. If you change your mind or encounter an issue with a product, review our Return & Exchange Policy to learn about the steps you need to follow. We are committed to ensuring that all returns and exchanges are processed quickly and efficiently.
Shipping & Delivery:
We understand that you expect to receive your products in a timely manner. Check out our detailed Shipping & Delivery information to learn about estimated delivery times, shipping options, and international shipping details.
Product Care:
To ensure you enjoy your textiles to the fullest, we provide care tips on how to maintain your products in excellent condition. From washing instructions to recommendations for preserving quality and durability, you’ll find useful information to keep your purchases beautiful for years to come.
Feedback & Reviews:
We value your opinions and feedback! Share your experiences and thoughts on our products and services. Your input helps us improve and continue offering the best.
Our Commitment:
At Fiandina, your satisfaction is our priority. We are here to provide friendly, informative, and reliable service at all times. We are always looking for ways to improve, so if you have any suggestions or comments, please don’t hesitate to let us know!
Thank you for choosing Fiandina for your textile needs
Privacy & Safety
Privacy & Security Policy
At Fiandina, we value and respect your privacy and are committed to keeping your data secure. We want you to feel confident when sharing your information with us. Below, you’ll find details on how we protect your privacy and ensure the security of your personal data.
Data Collection
We collect personal information such as your name, email address, and shipping address only with your consent and solely for the purpose of processing your orders and providing a personalized shopping experience. We do not share your data with third parties without your authorization.
Use of Data
Your personal information is used to manage your orders, process payments, and provide updates about your purchases. We may also use your email address to send special offers and updates related to Fiandina, but only if you have given your consent to receive such communications.
Data Security
We take measures to protect your personal information from unauthorized access, loss, alteration, or disclosure. We use security technologies to ensure the confidentiality and integrity of your data.
Cookies
Our website uses cookies to enhance your online experience. These small data files are stored in your browser and help us understand how you use our site. You can control and manage cookies through your browser settings.
User Rights
You have the right to access, correct, and delete your personal information stored in our database. If you wish to exercise any of these rights, please contact us at fiandinadeco@gmail.com.
Secure Payments
We work with secure payment platforms to process your transactions safely and reliably. We do not store credit card information or payment details in our system.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy policies or content of these sites. We recommend reviewing their privacy policies before providing any personal information.
Policy Updates
We reserve the right to update our Privacy & Security Policy at any time. Any changes will be reflected on this page. We encourage you to review this section periodically to stay informed about how we protect your data.
Your Trust is Important to Us
At Fiandina, we are committed to protecting your privacy and security. If you have any additional questions about our Privacy & Security Policy, please don’t hesitate to contact us at fiandinadeco@gmail.com.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments